1. Final Sale Policy

Made To Delight sells custom digital files and made-to-order wall art. Because each order is personalized, all sales are final unless your order arrives damaged, defective, misprinted, incorrect, or is confirmed lost in transit under our fulfillment provider's claim rules.

2. Digital Downloads

Digital downloads are final sale once delivered.
We do not accept refunds for change of mind or preference after the file has been made available.
If your purchased file is unavailable or materially defective, contact us at help@madetodelight.com.

3. Custom Prints

Custom print orders are final sale. We do not accept returns or exchanges for change of mind, wrong size selection, or customer-approved crop/layout choices.
Review your size, crop, frame style, and shipping address carefully before placing your order.
Shipping times are estimates and are not guaranteed delivery dates.

4. When We Will Help

We will review claims for:

Damaged items
Defective or misprinted items
Incorrect items
Orders confirmed lost in transit

5. Claim Windows

Damage / defect / misprint / incorrect item: report within 7 days of delivery
Lost in transit: report within 30 days of the estimated delivery date

6. What To Send Us

Email help@madetodelight.com and include:

Your order number
A short description of the issue
A photo of the item
A photo of the packaging
A photo of the shipping label

7. What Is Not Covered

Buyer's remorse or preference changes
Wrong size chosen at checkout
Customer-approved crop, zoom, or flip choices
Minor color differences between screens and printed products
Packages delayed by carriers, customs, or weather
Orders with incorrect or incomplete shipping addresses entered by the customer
Packages marked delivered by the carrier but reported missing, unless the carrier or fulfillment provider approves the claim

8. Address Accuracy

Customers are responsible for entering a complete and accurate shipping address. If an address is incorrect or incomplete, any replacement or reshipment costs may be your responsibility.

9. Contact

For any claim or delivery issue, contact help@madetodelight.com.

Legal terms still apply. See our Terms of Service for the full purchase terms.

Returns & Claims