1. Agreement to Terms

These Terms of Service ("Terms") are an agreement between you and Made To Delight ("we," "us," or "our") regarding your use of madetodelight.com and our related services (the "Service").

By creating an account or using Made To Delight, you agree to these Terms and our Privacy Policy. If you don't agree, please don't use the Service.

2. What Made To Delight Does

Made To Delight is an AI photo transformation service that:

Transforms family photos using AI (add loved ones, restore old photos, fix group shots, create memorial tributes, etc.)
Offers digital downloads of transformed images
Sells physical prints of transformed images through Printful

We are a tool. We provide AI-powered image editing capabilities. The results depend on the inputs you provide and the inherent limitations of AI technology.

3. Eligibility

You must be at least 18 years old to use Made To Delight. By using the Service, you confirm that:

You are at least 18 years old
You can enter into a legally binding agreement
You will follow these Terms and applicable laws
The information you provide is accurate

4. Your Account

4.1 Creating an Account

You sign in using Google OAuth. We do not manage passwords for your account.

4.2 Your Responsibility

You are responsible for:

Maintaining the security of your Google account used to sign in
All activity that occurs under your account
Notifying us immediately if someone gains unauthorized access

5. Photos and Content

5.1 Your Uploads

You are solely responsible for the photos you upload. By uploading a photo, you represent and warrant that:

You own the photo or have permission to use it
You have consent from any identifiable people in the photo (or their legal guardians) to upload and transform it
The photo does not violate any laws, including intellectual property or privacy rights of third parties
The photo does not contain illegal content, child sexual abuse material, non-consensual intimate imagery, or content that promotes violence or hatred

5.2 License to Us

By uploading photos, you grant us a limited, non-exclusive license to process and transform your images solely for the purpose of providing the Service to you. We do not store image files on our own servers. This license ends when the image reference is removed from our database (on your request or when the file is no longer available from our AI provider).

5.3 You Own Your Content

Your original photos remain yours. You also own the transformed results for personal use. However, the underlying AI models, algorithms, and technology used to create the transformations belong to us and our third-party providers.

5.4 Image Retention and Deletion

We do not store image files on our own servers. Transformed images are hosted temporarily by our third-party AI provider and are available for a limited time.
Files may be removed from the provider's servers without notice. Download your results as soon as they're ready.
We store only a URL reference to your image in our database. You can request removal of this reference at any time by contacting us.
Once an image is no longer available from our provider, it cannot be recovered. We are not responsible for images that become unavailable before you download them.

5.5 Prohibited Uses

You may not use Made To Delight to:

Create deepfakes, non-consensual intimate imagery, or deceptive content intended to mislead
Generate content that infringes on someone else's rights (copyright, trademark, privacy, publicity)
Produce content that is illegal in your jurisdiction
Harass, defame, or harm any person
Create content depicting child exploitation or abuse
Impersonate others or misrepresent AI-generated images as authentic photographs in contexts where that distinction matters (e.g., news, legal proceedings, fraud)

We reserve the right to refuse service, remove content, or terminate accounts that violate these prohibitions, at our sole discretion and without prior notice.

6. Purchases and Payments

6.1 Pricing

Prices for transformations, digital downloads, and physical prints are displayed at the time of purchase. All prices are in USD unless otherwise stated. We reserve the right to change pricing at any time, but changes will not affect orders already placed.

6.2 Payment Processing

All payments are processed by Stripe. By making a purchase, you agree to Stripe's terms of service. We never see or store your full credit card information.

6.3 Digital Downloads

Digital downloads are available immediately after purchase. Download links are authenticated and expire after a set period. Because images are hosted temporarily by our AI provider, download availability depends on both our link expiry and the provider's file retention. Download your purchase as soon as possible. Because digital content is delivered instantly, all digital sales are final. We do not offer refunds for digital downloads except where required by law or if the Service failed to deliver the product.

6.4 Physical Prints

Physical prints are fulfilled by Printful, a third-party print-on-demand service. Once an order is submitted to Printful, it is subject to their production and shipping timelines.

Shipping times vary by destination and are estimates, not guarantees
If a print arrives damaged or defective, contact us and we will work with Printful to resolve it (reprint or refund at our discretion)
We are not responsible for shipping delays, lost packages after carrier acceptance, or customs duties/taxes for international orders
Because prints are custom-made from your photos, we cannot accept returns for "change of mind" or dissatisfaction with the AI-generated result. Preview your transformation before ordering.

6.5 Refund Policy

We want you to be satisfied, but please understand the nature of what we provide:

AI results are inherently variable. We cannot guarantee the output will match your exact expectations.
Digital downloads: No refunds once delivered, except where required by law or if the Service was materially defective.
Physical prints: Refunds or reprints only for damaged, defective, or incorrect items. Contact us within 14 days of receiving your order.
Chargebacks: If you file a chargeback instead of contacting us first, we reserve the right to suspend your account and contest the chargeback.

7. AI-Generated Content

7.1 What AI Does

We use AI models (via fal.ai) to transform your photos. The AI generates new image content based on your inputs and instructions.

7.2 AI Is Not Perfect

AI-generated images may contain inaccuracies, artifacts, distortions, or unexpected results. Please understand that:

Results vary based on input quality, complexity, and inherent AI limitations
We do not guarantee that any transformation will be accurate, realistic, or satisfactory
You should review all results carefully before purchasing prints
AI-generated content should not be represented as authentic photography in legal, journalistic, or other contexts where authenticity matters

8. Intellectual Property

8.1 Our Property

Made To Delight's website, design, branding, code, AI workflows, and all related intellectual property are ours. You may not copy, modify, distribute, or reverse-engineer any part of the Service.

8.2 Feedback

If you share ideas or suggestions with us, we can use them to improve the Service without owing you compensation.

9. Using the Service

9.1 Acceptable Use

We grant you a limited, personal, non-transferable license to use Made To Delight for your own personal, non-commercial purposes (such as creating family photos, memorial tributes, and similar personal projects).

9.2 What You Cannot Do

Please don't:

Use the Service for anything illegal
Attempt to hack, reverse-engineer, or disrupt the Service
Use automated tools, bots, or scrapers to access the Service
Resell, sublicense, or commercially exploit the Service or its outputs without our written consent
Circumvent any rate limits, security measures, or access controls
Overload our servers or interfere with other users' experience

10. Disclaimers

10.1 "As Is" Service

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

We do not warrant that:

The Service will be uninterrupted, timely, secure, or error-free
AI-generated results will be accurate, complete, reliable, or suitable for any particular purpose
The quality of any products, services, information, or other material obtained through the Service will meet your expectations
Any errors in the Service will be corrected

10.2 Third-Party Services

We rely on third-party services including fal.ai, Stripe, Printful, Google, and PostHog. We are not responsible for their availability, accuracy, performance, or data handling practices. Your use of these services through Made To Delight is also subject to their respective terms and policies.

10.3 No Professional Advice

The Service is a photo editing tool. Nothing produced by Made To Delight constitutes legal, medical, financial, or professional advice of any kind.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL MADE TO DELIGHT, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

Loss of profits, revenue, data, or business opportunities
Emotional distress arising from AI-generated image results
Unauthorized access to or alteration of your data or transmissions
Errors, inaccuracies, or artifacts in AI-generated images
Any damage to physical property (e.g., dissatisfaction with print quality)
Service interruptions or downtime
Actions of third-party service providers (fal.ai, Stripe, Printful, etc.)
Any claims by third parties arising from your use of the Service or the content you create

THIS APPLIES REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE), EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

11.1 Liability Cap

Our total aggregate liability for all claims arising out of or relating to these Terms or the Service is limited to the greater of (a) the amount you paid us in the 12 months preceding the claim, or (b) $100 USD.

11.2 Jurisdictional Variations

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liability. If that applies to you, some of these limitations may not apply to the extent prohibited by applicable law.

12. Indemnification

You agree to indemnify, defend, and hold harmless Made To Delight and its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

Your use of the Service
Content you upload, create, or distribute using the Service
Your violation of these Terms
Your violation of any rights of any third party, including intellectual property, privacy, or publicity rights
Any claim that content you created using the Service caused damage to a third party

13. Account Termination

13.1 You Can Leave Anytime

You can request deletion of your account by contacting us. This will permanently remove your account data, order history, and any remaining images.

13.2 We Can Terminate Your Account

We may suspend or terminate your account if:

You violate these Terms
You engage in fraud, abuse, or illegal activity
Your use poses a security risk to the Service or other users
We are required to by law
We discontinue the Service (with reasonable notice)

13.3 Effect of Termination

Upon termination, your right to use the Service ends immediately. Sections that by their nature should survive termination (including disclaimers, limitation of liability, indemnification, and dispute resolution) will continue to apply.

14. Disputes

14.1 Governing Law

These Terms are governed by the laws of the State of New York, USA, without regard to conflict of law principles.

14.2 Arbitration

Any dispute arising from these Terms or your use of the Service shall be resolved through binding individual arbitration under the American Arbitration Association (AAA) Consumer Arbitration Rules, except:

You may use small claims court if your claim qualifies
Either party can seek emergency injunctive relief in court for intellectual property matters

14.3 No Class Actions

You agree to resolve disputes with us on an individual basis only. You waive the right to participate in class actions, class arbitrations, or representative proceedings.

14.4 Opt-Out

If you do not want to be bound by the arbitration clause, email hello@madetodelight.com within 30 days of accepting these Terms.

14.5 EU/UK/Canadian Users

If you are in a jurisdiction where this arbitration clause is not enforceable (such as the EU, UK, or Canada), it will not apply to you. Disputes will be resolved in your local courts as required by applicable consumer protection laws.

15. Copyright Complaints

If you believe content on Made To Delight infringes your copyright, email hello@madetodelight.com with:

A description of the copyrighted work
Where the infringing material is located
Your contact information
A statement that you believe the use is not authorized
A statement that the information is accurate, under penalty of perjury

We will respond to valid DMCA complaints promptly.

16. Changes to These Terms

We may update these Terms. When we do, we'll update the "Last Updated" date at the top. For significant changes, we'll notify you through the Service or by email. Continuing to use Made To Delight after changes means you accept the updated Terms.

17. Changes to the Service

We can:

Add, modify, or remove features at any time
Change pricing (with notice; existing orders unaffected)
Discontinue the Service (with reasonable notice)

18. General Terms

18.1 Entire Agreement

These Terms and our Privacy Policy constitute the complete agreement between you and Made To Delight.

18.2 Severability

If any part of these Terms is found unenforceable, the rest remains in full effect.

18.3 No Waiver

If we don't enforce something once, that doesn't mean we've waived our right to enforce it later.

18.4 Assignment

You cannot transfer your account or these Terms to someone else. We can assign our rights and obligations under these Terms.

18.5 Force Majeure

We are not liable for failures or delays caused by circumstances beyond our reasonable control, including natural disasters, war, terrorism, pandemics, government actions, internet outages, or third-party service failures.

19. Contact Us

Questions about these Terms? Email us at hello@madetodelight.com.